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terms & conditions

shipping conditions

coco bear ships worldwide with standard and express shipping options. all shipping options and rates can be found on the shipping page.

 

returns, exchanges and faults

coco bear takes pride in each product that is designed and created with passion and love. if for any reason, you are not happy with any of your products, please feel free to get in contact and we will happily arrange a replacement or refund. if the product is deemed faulty and/or unfit for use, coco bear will happily replace your item free of charge. if your item is faulty, please email the details of the fault and a photo, to hello@coco-bear.com. coco bear wants you to love and enjoy your piece and wants to make each purchase an easy and magical experience. more information about returns, exchanges and faults can be found here. please note that there are strictly no returns on AfterPay sales - you may exchange your products or receive a store credit only.

 

processing and delivery

once your order has been placed, coco bear will have your order processed and dispatched as quickly as possible, usually within 2 business days. all orders within australia will be posted via australia post and will be delivered within business hours, monday to friday. if you require your order immediately or require any shipping instructions or notes, please feel free to contact us at hello@coco-bear.com and we will help you out as much as we can. once your order has been posted, you will be notified via the email address that you have provided, including tracking information. unfortunately once your package has been sent, the estimated delivery times and tracking information provided is with the shipping company, and out of our control. once your package has been securely sent and is now with the shipping company, coco bear takes no responsibility for lost packages or shipping information provided incorrectly. if you have any questions regarding your package, please contact the shipping company directly, or contact us at hello@coco-bear.com.  

 

gift wrapping and notes

are you purchasing a coco bear piece as a gift for someone special? yay! at coco bear, we love the small details in everything, that includes hand written notes and cards, special messages, simplistic gift wrapping, ribbon and stylish stickers. check out our gift wrapping page for more information.

 

afterpay

coco bear is proud to offer the Afterpay service - where you can shop now and pay later. shopping with Afterpay allows you to receive your items right away and pay them off fortnightly, over 4 interest free instalments. by placing an order on the coco bear website using the Afterpay option, you consent that the agreed payment dollar amounts will be taken out of your nominated account. once you have selected the Afterpay option, you will be prompted to create your own account and enter your personal details, including your bank details - by doing so, you are consenting that all details that you provide to Afterpay and coco bear are accurate. you are responsible for maintaining the security of your account - coco bear takes no responsibility for unauthorised access and use of your account. by holding an account with Afterpay, it is your responsibility to pay any fees that are associated with your account and not use your account or products for any unlawful, fraudulent or improper activity. you can read more about the Afterpay terms and conditions here.  

 

gift vouchers

gift vouchers that are purchased via the coco bear website are purchased as an online e-voucher. all gift vouchers are purchased in australian dollars. once you have purchased a coco bear gift voucher, it will be emailed to you at the email address that you have provided - please ensure that you have provided the accurate email address at the time of sale. if you are purchasing the gift voucher as a gift, you simply have the option of printing the voucher or sending the voucher via email. to redeem a gift voucher, please enter the voucher code provided. you may use the total voucher amount over multiple sales, although once the total voucher amount has been reached, the code will no longer be valid. all gift vouchers are only redeemable on the coco bear website - you can enter the voucher code at the checkout. if you have any issues with your gift voucher email or gift voucher code, please email us at hello@coco-bear.com. 

 

payment terms

coco bear accepts credit cards (visa and master card), Afterpay, paypal, apple pay and bank transfer. if you wish to pay via bank transfer, please contact us to arrange this for you - we are here to help and make your online shopping experience as easy and quick as possible. all credit card payments and website processes are processed through shopify. all paypal payments will be processed through paypal. all Afterpay payments will be processed through Afterpay. please note that all prices are listed in australian dollars and do not include shipping costs.

  

terms of sale

by completing a sale on the coco bear website, you agree to the terms and conditions outlined on this page. all orders and products are subject to availability - you will receive a confirmation email once the sale has been processed. to ensure that you receive your receipt, sale details and updates on tracking and shipping information, please ensure that you have provided coco bear with the correct email address and personal information. if you need to make changes to your information you can inform us at hello@coco-bear.com. whilst coco bear tries to ensure that all details, images, pricing and descriptions that are provided to you on this website are accurate and correct, unintentional errors may occur. in the case of any errors made on behalf of coco bear that include any sale / purchase that you have made, we will contact you immediately and give you the option to reconfirm your order or cancel. if we are unable to contact you via the email address or phone number that you have provided at the time of sale, we will treat the sale as a cancellation.  

 

privacy policy

coco bear is committed to protecting all privacy of its customers personal and payment information. none of your information will be used for purposes, other than to contact you in regards to your delivery. your email address will be used as primary contact for any delivery or questions that are required. if you wish to sign up to the coco bear newsletter, we will store your email privately and safely and will not pass on any of your contact details to any third parties. by using this website, you consent to the collection of your information by coco bear in accordance with this privacy policy and terms and conditions and warrant that all information provided by you are accurate.  

 

property

the intellectual property rights in all content, trade names, trade marks, logos and photography images made available to you via the coco bear website and social media pages, remain the property of coco bear collections (paige collections pty. ltd.) and are protected by copyright laws. all property rights for the software used for the coco bear website remain the property of Shopify Inc. you may print, save, store and copy content and images from this website, purely for your own personal use. you are in no way permitted to manipulate, duplicate, manufacture, publish or otherwise distribute, in any format, the content, photography, logos, trade names that are made available to you via the coco bear website or social media pages. you are in no way permitted to use any such content from the coco bear website and social media pages in accordance with any other business or corporation. 

  

 changes to terms and conditions

coco bear is an exciting and creative new brand that is always trying to improve and implement new and updated processes, to make the shopping experience and products enjoyable for its customers. coco bear reserves the right to make changes at any time, without notice, to its terms and conditions, refund and exchange policy, shipping rates and terms, prices, products and availability. we recommend that you keep up to date with these terms and conditions to ensure that you are aware of the new and updated processes of coco bear in the future. 

 

contact details

hello@coco-bear.com