returns & exchanges

coco bear takes pride in each product that is designed and hand created with passion and love. if for any reason, you are not happy with any of your products, please feel free to contact coco bear and we will happily assist you.

 

returns policy

we offer a full refund, on all full priced items (excluding Afterpay sales)  we offer a store credit or exchange on all sale items + Afterpay sales.
all returned / exchanged items must be in original condition, including all tags + coco bear receipt. if you wish to return / exchange your item, please contact coco bear within 20 days of receiving your purchase.
all shipping costs for returns and exchanges are at the cost of the customer. there is strictly no returns on Afterpay sales - you may exchange your items or receive a store credit only. 

  return / exchange steps 

1. please print and fill out the coco bear returns form HERE.

2. include the item/s (including all original tags) you wish to return or exchange, your original receipt and returns form.

3. if you wish to exchange your items, please make sure to include a self addressed pre paid postage bag.

4. please send to the returns address provided on the returns form above.

5. you will be notified via email once your package has been received for return / exchange and kept up to date with your item/s.

 

we recommend that you return your item/s using a service that provides tracking information, so that you can provide proof of postage and can trace the location of your parcel. 

if you have any questions regarding exchange / return of items, please contact us at hello@coco-bear.com.

 

faulty items

coco bear takes pride and care in every handmade product. if however, you receive your product and it is deemed faulty or un fit for use and intended purpose, we will happily replace your item/s free of charge.

if your item is faulty, please email the details of the fault and a photo, to hello@coco-bear.com and we will help you with this. 

 

we want you to love and enjoy your piece and want to make each purchase an easy and magical experience.

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